Download Code of Conduct
Introduction
This document is designed to inform any Contractor registered by Tradeshop of the Code of Conduct they are required to follow when they are dealing with a Client introduced by Tradeshop.
Registered Contractors are required to sign a copy of this document and a copy of the Tradeshop Terms of Business as part of their registration.
Tradeshop is committed to providing a high quality service to Clients, fundamental to which are the Contractors involved. Our Clients have a right to expect to be treated with courtesy and respect. We anticipate that most of the content of this document will be second nature to most Contractors. It is intended as a formality and is not an attempt to impose any onerous requirements on our Registered tradespeople.
This code of conduct has been developed to promote a consistent approach to Contractor conduct.
It is based on best practice in customer care.
Part 1 – Working Relationship with Tradeshop
A professional working relationship between Tradeshop staff and the Contractor should be maintained at all times. We insist that both our staff and Registered Contractors are courteous and polite at all times
Day to day contact
Most routine contact will take place with staff in the Tradeshop office, by email, telephone or text. Contractors must notify Tradeshop of any problem regarding their capacity to undertake work through Tradeshop. For example, a temporary heavy external workload or a change in circumstances which may affect the Contractor’s capacity to complete a job within the planned timescale. It is particularly important that Tradeshop is given due notice of any intention to cease work or to end trading so that they can be removed from the available contractor’s register. Tradeshop staff will make themselves available wherever possible to meet with the Contractor to discuss any work issues that may arise
Record keeping
Contractors are expected to keep accurate, up-to-date records and to make any relevant documents (insurance, driving licence, certificates etc.) available to Tradeshop promptly on request.
Inspection of work
Tradeshop, or its appointed agent, may visit at any time, by appointment with the Client, to inspect work in progress and discuss the materials and workmanship. Tradeshop reserves the right, with the Client’s permission, to photograph both work in progress and completed projects and to reproduce that material for publicity or for any other purpose. The Contractor accepts that photographs of their work may be used by Tradeshop in testimonial material.
Loyalty
Any suggestion by a Contractor or inducement to influence the procurement of works outside a Tradeshop contract when a Client has been introduced through Tradeshop will be interpreted as disloyal to Tradeshop, and is likely to prohibit future contracts between Tradeshop and that Contractor. Tradeshop aims to provide a quality service both to the Client and the Contractor. If we are to generate work for our Registered Contractors our Service must be respected and recommended by those Contractors. Tradeshop hopes that the Services it offers will hold considerable value for Contractors and that participation in the organisation and loyalty to it will become desirable for all concerned.
Part 2 – Customer Care
Appointments and access
The Contractor will be provided with the name, address and contact number of the Client, as well as a brief description and the priority of the work that is required. The Contractor will then contact the Client to arrange a date and time to assess and price the works. The Contractor will inform the Client immediately if they are unable to keep an appointment or, if work has started, any inability to continue works as planned. The Contractor will drive and park courteously.
