The required targets to visit assess and estimate works (this will include a job specification to be attached to a Contract for the work) are: Emergency: Within 24 hours, Routine: Within 5 working days, Large projects: Within 20 working days.
All Contractors must carry their identification cards (Tradeshop ID card, driving licence) with them at all times. On arrival at the property the Contractor should introduce him/herself and show their identification card. If the Client wishes to check with Tradeshop about the legitimacy of the Contractor, they must respect the Client’s right to do this, and remain outside the property until the Client contacts Tradeshop and is satisfied that they are legitimate and gives access.
The Contractor should respect the Client’s privacy and confidentiality at all times; he should not smoke or play the radio on the Client’s property without permission.
The Contractor must carry current and appropriate insurance for the work to be carried out. A copy of the insurance certificate must be lodged with Tradeshop before commencing work.
Dress code and behaviour
Contractors are required to wear an appropriate form of clothing, ideally a Tradeshop T-shirt or sweatshirt, and have a generally presentable appearance. Safety clothing and equipment must be worn where necessary. Contractors should behave in a polite and courteous manner at all times.
The Contractor must carry out the work to the highest standard and to the relevant building regulations where applicable. The work must be carried out to the specification and schedule agreed with the Client. The Contractor should offer a guarantee, which should be specified within the Contract.
Contract, start and completion
The Contractor must:
Ensure that the Client understands the nature of the works to be done, and what disruption this may cause
Enter into a contract with the Client for the proposed works
Start on time
Work consistently until the job is completed; if called away, to always inform the Client when he will return
Remove waste or make collection arrangements
Inform Tradeshop that the work is complete, and promptly forward any associated paperwork (guarantees, certificates, etc.).
Before starting work in a Client's home
The Contractor must:
Confirm with the Client the nature of the work that is to be carried out
Explain how long the work will take and which rooms will be affected
Confirm materials and finish
Ask if materials and tools can be left in a particular place, checking they will not cause inconvenience to the Client